But I knew if I did not offer something of value in HVAC home services that I would lose that client
I work in the heat and a/c business as my own boss. Some call me an independent heating and air conditioning contractor. One thing I pride myself in is admitting when I make a mistake. And when I do, I more than make up for it to the customer. After all I am only human, but unless you go the extra mile to make up for an error, the customer will not understand that fact. This is why when I mess up I offer some kind of free heating and air conditioning services. The last time I messed up on something with a thermostat installation in someone’s home, I fixed what I messed up and then offered them 2 free heating and air conditioning system tune ups and check ups. That made them happy. I usually charge one hundred dollars per tune up. So that was a two hundred dollar value for free just for me messing up something. I did not have to do that. But I knew if I did not offer something of value in HVAC home services that I would lose that client. And if you start doing that, word gets around and before you know it you have a ton of bad things said about you, and then you end up going out of business. That was not going to happen to me! I pride myself too much in working as an independent heating and air conditioning specialist and I will do whatever it takes to keep people happy, no matter what the cost.